Technology Help

Downloading Webex:

Starting a Class:

Turning In Homework:

I am having technical problems!

If you are having computer problems, here are the most common solutions:

I can't join a meeting from the email link.

Try to enter the meeting number directly in the app.
If you still can't join, try going to www.webex.com and click "Join" in the top right corner. Enter the meeting number (from your invitation email).
If you still can't join, please call the office and we will send you a direct link.

The connection is bad.

Try to leave the meeting and join again.
Restart your computer and join again.
Move closer to the WIFI modem.
Use a different device (iPad or phone).

If the connection is always bad, try calling your internet company to ask them for faster internet. Sometimes, the problem may be your computer (some computers can have a terrible connection even with fast internet).

I can't see the teacher.

Try to leave the meeting and join again.

I can't hear the teacher.

Turn up your volume.
Try to leave the meeting and join again.

The teacher can't see me.

Make sure the camera icon is not red.
Try to leave the meeting and join again.

The teacher can't hear me.

Make sure the microphone icon is not red.
(If there is a phone icon instead of a microphone icon, it means your computer is not connected to audio.) Click on the icon with 3 dots -> Audio Connection -> Use computer for audio
Try to leave the meeting and join again.
Try calling in: click on the icon with 3 dots -> Audio Connection -> Call in (view) -> call the Canada Toll (Vancouver) number, +1-604-449-3026 -> enter the access code and attendee ID shown on the screen.

The microphone is off.

1. Click the button with 3 dots. 2. Click "Audio Connection"

3. Click "View"

4. Call the number, enter the Access Code and Attendee ID.

How do I make a PDF?

Every app is different. Find the app you are using in the list below (Pages, Word, Google Docs). If you did your homework on paper and took pictures, you can turn the pictures into a PDF (see the links below). If you are having trouble, you can also use some websites to make PDFs (the links are also below).

Turn photos into a PDF:

From a Photo (on a Mac)
- If there is more than one PDF, combine them.
From a Photo (on Windows)
- If you have several photos: try this way.
- If there is more than one PDF, combine them (try one of the websites below).
From a Photo (on an iPad/iPhone)
- If you have several photos: try this way (scroll down to "2. Files App — Multiple Images")
- If there is more than one PDF, combine them.
From a Photo (on an Android phone)
- If you have several photos: try this way.
- If there is more than one PDF, combine them.

Here are websites to make PDFs on any computer:

Or, you can use a website to make a PDF from pictures:
You can also use a website to combine the PDF pages:
Please put the pages in the right order:
- CleverPDF
- PDF Chef

How do I name my homework file?

Your homework should have your name and the assignment name, like this: Joe Huang - Coraline Opinion Essay.PDF

Dropbox will put the name you type on your file. If it says "Coraline Opinion Essay.PDF" on your computer, it will say Joe Huang - Coraline Opinion Essay.PDF when you submit it. If you use your parents‘ Dropbox account, it will put their name on it, so make sure your name is on the file.

You can see how to rename the file depending on what computer you are using: